Customer Service

Welcome to the Cross Bone Outfitters Customer Service page. Cross Bone Outfitters is committed to providing our customers with the highest level of customer service possible. We strive to serve all your outdoor needs with the best quality products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments or concerns you can email us at [email protected]

Frequently Asked Questions

What can I order?
You may order all items shown on our website. If you are interested in an item that is not found on our website please feel free to have the company request it on our Product Placement Application.

How can I order?
You may order via our secure online ordering system.

Can I order a Cross Bone Outfitters gift cards?
We are working on adding this feature to out customers. At the moment we do not offer gift cards. Please check back later.

How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal.

**Note: If there are any billing issues with your order, you will be notified via e-mail. If we do not receive a response to the e-mail within a 48-hour time period, the order will be cancelled. Cross Bone Outfitters may require additional information from you before we can process your order. We will contact you via the phone if this is necessary.

Do you have a U.S. military discount?

Cross Bone Outfitters is honored to be able to provide our U.S. military service men and women with a 15% discount on all orders. We will ask that a current, valid military ID be sent or a copy of your DD214 if you are no longer serving, for verification purposes. Once this information is provided you are set to receive your 15% discount on all orders from Cross Bone Outfitters. Thank you all for your invaluable service to our country and sacrifice for our freedom.

  • Please send verification information to [email protected] Once verified you will recieve and email with your discount code.

Note: Limit one discount or coupon per order. The military discount cannot be used in addition to any sale or promotional discounts or coupons.

der. The military discount cannot be used in addition to any sale or promotional discounts or coupons.

How long will it take to receive my order?

  • USPS Flat Rate 2-3 business days

What happens if I don’t receive my package?
USPS shipments are covered by insurance that guarantees that Cross Bone Outfitters will replace packages that are lost or damaged during transit.

Note: Cross Bone Outfitters will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

Defective Products
Cross Bone Outfitters wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Cross Bone Outfitters. All products should be shipped back to Cross Bone Outfitters where our quality control department will examine it and do the following: Consider it defective through Cross Bone Outfitters standards and immediately ship your replacement or refund your money, or contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

Need Help? Contact Us

[email protected]

1573 NE 37th Pl
Homestead, FL 33033

Retail Hours:

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 4pm

Shipping Information

Cross Bone Outfitters is leading the way in quick, affordable shipping. All orders placed before 4:00 PM Eastern Standard Time Monday-Friday or 11:00 AM Eastern Standard Time Saturday will be picked, packed, and shipped that same day. All orders placed after this time, on Sunday or on Federal  Holidays will be shipped on the next business day.  All orders over $100 receive FREE shipping. All other deliveries are $2-12 within the Contiguous US. We charge you less for shipping so you can get more of the stuff you want.

Flat Rate Shipping

  • $2 shipping on stickers
  • $7 shipping on standard items
  • $12 shipping on heavy items and Rods
  • Offer valid in the contiguous U.S. Only
  • All order will come with a tracking number
  • All packages are insured
International Shipping Info

Need Help? Contact Us

[email protected]

1573 NE 37th Pl
Homestead, FL 33033

Retail Hours:

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 4pm

First Order

Cross Bone Outfitters give all customers a 10% discount on their first order. All you have to do is enter the coupon code: first10, to get the discount. This is a one time use only per customer.

Military Discount

Cross Bone Outfitters is honored to be able to provide our U.S. military service men and women with a 15% discount on all orders. We will ask that a current, valid military ID be sent or a copy of your DD214 if you are no longer serving, for verification purposes. Once this information is provided you are set to receive your 15% discount on all orders from Cross Bone Outfitters. Thank you all for your invaluable service to our country and sacrifice for our freedom.

  • Please send verification information to [email protected]. Once verified you will recieve and email with your discount code.

Note: Limit one discount or coupon per order. The military discount cannot be used in addition to any sale or promotional discounts or coupons.

Need Help? Contact Us

[email protected]

1573 NE 37th Pl
Homestead, FL 33033

Retail Hours:

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 4pm

We are a 100% Veteran Owned and Operated Southern Florida Outdoor Outfitter. We will not only have the gear you need, but the know how to be successful!

Chaz Hickcox
CEO

Chaz Hickcox has been fishing all his life. When he was a young boy you could probably find him barefoot in a creek near his home in California or Arizona fishing for sunfish and catfish. He caught on to bass fishing while spending time with extended family in East Kansas fishing farm ponds. His love of country took him away from bass fishing for most of his twenties while he spent multiple deployments in Iraq and Afghanistan while serving in the United States Marine Corps. Chaz started tournament fishing in 2009 while stationed in Virginia Beach, Va. When he transferred to California in 2012 he co-founded the West Coast Bass Cat Owner’s Invitational with Steve Molina. The West Coast Bass Cat Owner’s Invitational is now an annual event on the California Delta launching out of Russo’s Marina on Bethel Island. While in California, Chaz was deployed often and did not compete in many tournaments but he used his time there to learn how to effectively fish for over pressured bass in the tiny Southern California lakes. When he transferred to South Florida he founded the Florida Bass Cat Owner’s Event which is held annually on Lake Tohopekaliga in Kissimmee, Florida. He used the knowledge he learned in those Southern California impoundments to great success in Florida, winning his first event there and competing in the Gator Division of the Fishing League Worldwide Bass Fishing League. He is known for having a small stature, but a much larger personality. Which was largely imparted upon him from his father Charlie Hickcox who was an Olympic Champion in swimming. Chaz has a wonderful wife Randelle and two beautiful children Serenity (10) and Ashur (7).

Randelle Hickcox
Web Admin

Join Our Team!

Interested in joining our awesome field staff we call the #Crypt! We are looking for motivated individuals who are looking to grow with the company. Crypt members are all on their way to being on our team of Brand Representatives known as the #Boneyard! If you believe you are up to the challenge, apply here today!

Product Placement

Within the outdoor industry there are a number of trusted names most consumers turn to because of brand name recognition.  These products, while being known (some) for quality, are usually mass produced and backed by a single conglomerate for marketing purposes. This creates a barrier for small brands to be introduced to the audience and consumers they deserve. Your personal attention to each of your final products deserves recognition.

Cross Bone Outfitters specializes in showcasing and retailing the highest quality small company produced outdoor brands. Within the world of retail and marketing the consumer needs to know the products they are purchasing are of the highest quality made by professional manufacturers. Cross Bone Outfitters will only sell the highest quality products and market them to reaches small companies will never be able to achieve. Our mission is #BREAKINGbarriers and showing the outdoor consumer that the quality products they want don’t necessarily need a household name attached to it – other than Cross Bone Outfitters of course.

If you manufacture a product you believe will be worthy of the Cross Bone Outfitters “CROSS BONE STAMP OF APPROVAL” please fill out the product placement application here. Terms and conditions for product placement will be emailed after a review of your product website and/or social media outlets.

**US Owned Companies Only**

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Need Help? Contact Us

[email protected]

1573 NE 37th Pl
Homestead, FL 33033

Retail Hours:

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 4pm

Need Help? Contact Us

[email protected]

1573 NE 37th Pl
Homestead, FL 33033

Retail Hours:

Mon – Fri: 9am – 5pm
Sat – Sun: 10am – 4pm